Shipping Policy

Effective Date: 6th August, 2026

Thank you for shopping with Ovono Agency. We are committed to ensuring your original artwork arrives safely and securely. Please review our Shipping Policy before placing your order.

1. Shipping Locations

Ovono Agency is based in the United States and ships to customers both domestically and internationally.

If your country is unavailable during checkout, please contact us before placing your order to discuss available shipping options.

2. Shipping Costs

Shipping charges are not included in the listed price of the artwork.

Shipping costs are automatically calculated during checkout based on:

• Shipping destination

• Package size and weight

• Shipping carrier rates

• Delivery service selected (if applicable)

The final shipping cost will be displayed before you complete your purchase.

3. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Processing time may vary depending on:

• Artwork preparation

• Packaging requirements

• Order volume

• Holidays or unforeseen circumstances

You will receive an email confirmation once your order has been shipped.

4. Packaging

We take great care in packaging every piece of artwork to help ensure it arrives in excellent condition.

Depending on the artwork, your order may be shipped using:

• Protective wrapping

• Reinforced shipping boxes

• Custom packaging materials

Packaging methods may vary based on the size and medium of the artwork.

5. Delivery Times

Estimated delivery times vary depending on the destination.

United States

• Approximately 3–7 business days after shipment.

International Orders

• Approximately 7–21 business days after shipment.

These timeframes are estimates only and may vary due to customs processing, weather conditions, holidays, or carrier delays.

6. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 24 hours for tracking information to become active.

7. International Shipping

We proudly ship worldwide.

International customers are responsible for any:

• Import duties

• Customs fees

• VAT

• Local taxes

• Brokerage fees

These charges are determined by your country's customs authority and are not included in the purchase price or shipping charges.

8. Customs Delays

International shipments may be delayed due to customs inspections or local import procedures.

Ovono Agency is not responsible for delays caused by customs authorities or other government agencies.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipment delays, additional shipping charges, or returned packages may occur.

If your order has not yet shipped, please contact us immediately to update your shipping information.

10. Lost or Damaged Shipments

If your artwork arrives damaged or appears to be lost during transit, please contact us as soon as possible.

For damaged shipments, please provide:

• Your order number

• Photographs of the damaged artwork

• Photographs of the shipping box and packaging

• Photographs of the shipping label

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

11. Delivery Delays

While we strive to deliver orders on time, we are not responsible for delays caused by:

• Shipping carriers

• Customs inspections

• Severe weather

• Natural disasters

• Public holidays

• Events beyond our reasonable control

12. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us using the contact information provided on our website.

We are happy to assist you and ensure your artwork reaches you safely.